Rule #2.10 - Posting referral, promo links, or codes of any kind is strictly prohibited and will be met with a long-term or permanent ban.See our Expanded Rules wiki page for more details about this rule.If you meet our requirements and want custom flair, click here. Please make quality contributions and follow the rules for posting. This subreddit is intended for open discussions on all subjects related to emerging crypto-currencies or crypto-assets. Setups like these are beyond our scope and would require contacting the company that owns the authenticator app for assistance.Be nice to each other! r/CryptoCurrency is a welcoming place for all people and all cryptocurrencies. There are some features in this article that pertain to authenticator apps such as 6 digit code generator backups that Splashtop support agents cannot assist a user with setting up. If there is a technical issue with the app itself, it is best to contact the support teams for the owners of the app. As a result, our troubleshooting spans what is listed in this article and the support we can provide in gaining access to a Splashtop account, installing these apps, and setting up two-factor authentication for Splashtop. If you do not have access to your emergency codes to access your account you'll need to contact Splashtop Support for assistance as described at the beginning of the article.ĭisclaimer!: Splashtop does not own or manage any of the authenticators listed above, we use their services as a means to provide additional security for our end users. You can also try a different authenticator app if needed. If none of the suggestions worked for your app and device, please try disabling and re-enabling your two-factor authentication. There you will find an option to perform an iCloud Backupįor more information you can visit this site: Tip: Microsoft Authenticator has the ability to back up your code generators, tap the three-line menu icon in the top left corner of the screen and select Settings. You can do so by opening your DUO Mobile App, tapping on the three-line menu icon in the top right corner and turning on "Reconnect automatically"įor more information you can follow this link: Tip: For iOS, DUO Mobile offers a feature that lets you automatically reconnect your codes as long as you have enabled your "Reconnect automatically" feature. If this doesn't work or your "Set Automatically" setting is already on, please refer to the bottom of this article for additional steps. Go back to your DUO Mobile app and try using a code again If it's off tap on the button to the far right of it to turn it on. Tap on your device's Settings app then go to General -> Time and Date and make sure that your "Set Automatically" option is turned on. If you're a DUO Mobile user and are on the line with a Splashtop Support agent, temporarily allowing this feature will give us the ability to see the codes being generated to verify that you're typing in the correct codes and make troubleshooting easier.įor more information on DUO Restore for Android, you can follow this link: iOS Devices Tip2: Depending on your device and version, DUO Mobile might also have a feature called "Temporarily Allow Screenshots". To access it, open your DUO Mobile app and tap on the three dot menu icon that appears on the top right of the app and select Settings. Tip1: Depending on your device and version, DUO Mobile might allow you to enable its DUO Restore feature which allows you to restore the same authenticator codes after getting a new phone or resetting your current phone. If your codes still aren't working, or the cases above don't apply to you, you can follow the instructions below for the 3 authenticator apps we support. Just make sure you have the phone number of the last phone your authenticator app was installed on (this applies even if it's the same phone) as a means of verification. Don't have your codes anymore? No problem, you can contact Splashtop Business Support to help you retrieve your 10-digit codes. Sometimes you're met with a blank authenticator app or an authenticator that continues generating codes that are now invalid.įor any of the cases mentioned above, you will need to reference your emergency recovery codes to regain access to your account. ![]() ![]() You might have noticed that if you got a new phone, factory reset your phone, or delete your authenticator app that simply reinstalling the authenticator app you use might not be enough. ![]() If you've set up two-factor authentication for your Splashtop account and your 6 digit authentication codes aren't working, this guide will provide some steps you can take to get access to your account again.
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